Web-based interactions support for information systems

Research output: Contribution to journalReview articlepeer-review

2 Citations (Scopus)


Work organization, business innovation and IT have enhanced the distributed nature enterprise information systems. Information systems today are made up of subsystems running on heterogeneous IT platforms with varying implementations of business objects and processes increasing the dual risks of (i) inconsistency of business objects views and (ii) inefficiency of processes. This paper frames this problem as lack of representation and implementation of interactions among the subsystems and external sources. It proposes an interaction support system to make interactions an explicit element of the Enterprise Information System like data and operations. It describes a solution where the interaction elements are encapsulated into a separate subsystem and located in a web server to be used by other subsystems to exchange and share data and to perform processes with complete transparency. We argue that such Interaction Support System may provide global, unified and consistent view of business objects and synergy of processes.

Original languageEnglish
Pages (from-to)49-65
Number of pages17
JournalInforming Science
Issue number2
Publication statusPublished - 2002
Externally publishedYes


  • Information Systems
  • Interactions
  • Interactions Support System

ASJC Scopus subject areas

  • Library and Information Sciences


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