Toward a contextual quality of service evaluation approach

Jokha Al-Kalbani*, Yassine Jamoussi, Naoufel Kraiem, Zuhoor Abdullah Salim Al-Khanjari

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


The Quality of Service (QoS) evaluation techniques are required because web services having same functional properties are not a guarantee to have the same quality. This paper deals with a new QoS evaluation method for web services. The objective of the proposed approach is to offer the use of the existing QoS evaluation/assessment methods in constructing a new contextual QoS evaluation approach. The proposed approach is a multi-layer technique specified with the MAP formalism. The principle of the proposed contextual-oriented modelling approach is to guide the evaluator during all web services evaluation steps using different methodologies at varied levels of abstractions. A better understanding of the major web services quality factors that affect QoS will help QoS evaluators to judge the most appropriate QoS evaluation approach corresponding to their user and business requirements with more flexibility in personalising the QoS evaluation process.

Original languageEnglish
Pages (from-to)82-94
Number of pages13
JournalInternational Journal of Computer Applications in Technology
Issue number1
Publication statusPublished - 2019


  • Contextual factors
  • Decision strategy
  • Map formalism
  • QoS evaluation techniques
  • QoS prediction
  • Web service

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Computer Science Applications
  • Computer Networks and Communications
  • Industrial and Manufacturing Engineering
  • Electrical and Electronic Engineering


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