Social media and consumer buying behavior decision: what entrepreneurs should know?

Ramo Palalic, Veland Ramadani*, Syedda Mariam Gilani, Shqipe Gërguri-Rashiti, Leo–Paul Dana

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

48 Citations (Scopus)


Purpose: This paper aims to investigate the impacts of social media on the Pakistani consumers' buying behavior, which could be reflected in either complex buying, variety seeking, dissonance reducing or habitual buying. Entrepreneurs need to know how their loyal and prospective customers feel, think and how do they decide on purchasing certain products and services. Design/methodology/approach: The self-administered online questionnaire is used to collect feedback from consumers in order to analyze the data and come up with the findings. A sample size of 396 respondents was used to analyze and find a relationship between social media and consumer buying behavior. Findings: Social media is found to have a partially significant impact on Pakistani consumers' buying behavior; word of mouth and content credibility are the two factors that influence Pakistani consumers' buying behavior. Pakistani consumers, below the age of 40, possess more complex buying behavior, which alerts entrepreneurs to consider it for their future marketing strategies. Practical implications: Entrepreneurs should make an effort to be differentiated from others while keeping customers aware of the products they provide. In addition, customers should not spend too much time when comparing brands; rather, businesses should make it more captive. Originality/value: This paper provides different results in comparison to the previous studies, in terms of the factors influencing consumers' buying behavior.

Original languageEnglish
Pages (from-to)1249-1270
Number of pages22
JournalManagement Decision
Issue number6
Publication statusPublished - 2020


  • Consumer buying behavior
  • Content credibility
  • Entrepreneurs decison
  • Feedback loop theory
  • Social media
  • Social network theory
  • Word of mouth

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Management Science and Operations Research

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