Researching the Post-COVID-19 Travel Change in In-Flight Food and Drink Service Quality

COVID-19 has been causing great disruptions in many industries. The airlines industries is one of the most affected industries. There are many services associate with the airline’s operations that contributes to passengers’ satisfaction and loyalty, and one of them is the in-flight catering services. Providing in-flight meals has always been a complex task and has faced further complexities in the light of COVID-19. The negative consequences resulted in increased waste, additional safety measures and flights suspensions. Different airlines have put forth several mitigation strategies aiming to alleviate these concerns, including on-demand partnerships, reducing crew-passenger touchpoints, reducing operational steps and using organic disposables. These mitigation strategies are actually found to have a long-term positive impact on the airlines as a whole.