Generating brand awareness in Online Social Networks

Albert A. Barreda, Anil Bilgihan*, Khaldoon Nusair, Fevzi Okumus

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

181 Citations (Scopus)


Abstract With their exceptional interactive and communicative capabilities, Online Social Networks (OSNs) allow destinations and companies to heighten their brand awareness. Many tourist destinations and hospitality brands are exploring the use of OSNs to form brand awareness and generate positive WOM. The purpose of this research is to propose and empirically test a theory-driven model of brand awareness in OSNs. A survey among 230 OSN users was deployed to test the theoretical model. The data was analyzed using SEM. Study results indicate that building brand awareness in OSNs increases WOM traffic. In order to foster brand awareness in OSN, it is important to create a virtually interactive environment, enabling users to exchange reliable, rich and updated information in a timely manner. Receiving financial and/or psychological rewards and accessing exclusive privileges in OSNs are important factors for users. Both system quality and information quality were found to be important precursors of brand awareness in OSNs. Study results support the importance of social media in online branding strategies. Virtual interactivity, system quality, information content quality, and rewarding activities influence and generate brand awareness, which in return, triggers WOM.

Original languageEnglish
Article number3312
Pages (from-to)600-609
Number of pages10
JournalComputers in Human Behavior
Publication statusPublished - May 31 2015


  • Brand awareness
  • Information and system quality
  • OSNs
  • Rewards
  • Virtual interactivity
  • WOM

ASJC Scopus subject areas

  • Arts and Humanities (miscellaneous)
  • Human-Computer Interaction
  • General Psychology


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