Digital Inclusion of Students with Disabilities in Digital Information Services at Academic Libraries: The University of Jordan Case

This research investigated student perceptions of the level of digital inclusion and the difficulties they face in using information services at the University of Jordan library. A questionnaire was distributed to students with physical disability (mobility, hearing, visual) at the University of Jordan (N 5 284) of whom 173 responded. A low level of digital inclusion of students with disabilities in the University of Jordan library information services was confirmed. Accordingly, academic libraries need to be more inclusive of students with disabilities in their information services. The study will be useful for library managers to realize their libraries’ role towards the local community. The result of this research will provide insights for librarians, academic professionals and stakeholders to plan for the digital inclusion of people with disabilities in libraries’ information services. It will also provide insights for planning the required training for librarians to support the library provision of a digital inclusion plan.