Business process reengineering using enterprise social network

Amjed Al-Thuhli*, Mohammed Al-Badawi

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)


Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.

Original languageEnglish
Title of host publicationTrends and Advances in Information Systems and Technologies
Number of pages9
ISBN (Print)9783319777023
Publication statusPublished - 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: Mar 27 2018Mar 29 2018

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357


Other6th World Conference on Information Systems and Technologies, WorldCIST 2018


  • Business process reengineering
  • Enterprise Social Network
  • Simulation

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)


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