Business process reengineering using enterprise social network

Amjed Al-Thuhli; Mohammed Al-Badawi

doi:10.1007/978-3-319-77703-0_90

Business process reengineering using enterprise social network

Amjed Al-Thuhli^*, Mohammed Al-Badawi

^*Corresponding author for this work

Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.

Original language	English
Title of host publication	Trends and Advances in Information Systems and Technologies
Publisher	Springer-Verlag
Pages	925-933
Number of pages	9
ISBN (Print)	9783319777023
DOIs	https://doi.org/10.1007/978-3-319-77703-0_90
Publication status	Published - 2018
Event	6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy Duration: Mar 27 2018 → Mar 29 2018

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	745
ISSN (Print)	2194-5357

Other

Other	6th World Conference on Information Systems and Technologies, WorldCIST 2018
Country/Territory	Italy
City	Naples
Period	3/27/18 → 3/29/18

Keywords

Business process reengineering
Enterprise Social Network
Simulation

ASJC Scopus subject areas

Control and Systems Engineering
Computer Science(all)

Access to Document

10.1007/978-3-319-77703-0_90

Cite this

Al-Thuhli, A & Al-Badawi, M 2018, Business process reengineering using enterprise social network. in Trends and Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol. 745, Springer-Verlag, pp. 925-933, 6th World Conference on Information Systems and Technologies, WorldCIST 2018, Naples, Italy, 3/27/18. https://doi.org/10.1007/978-3-319-77703-0_90

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keywords = "Business process reengineering, Enterprise Social Network, Simulation",

author = "Amjed Al-Thuhli and Mohammed Al-Badawi",

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AB - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.

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Business process reengineering using enterprise social network

Abstract

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Keywords

ASJC Scopus subject areas

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