Organizational Learning in Tourism Crisis Management: An Experience From Malaysia

Zahed Ghaderi*, Ahmad Puad Mat Som, Jia Wang

*المؤلف المقابل لهذا العمل

نتاج البحث: المساهمة في مجلةArticleمراجعة النظراء

58 اقتباسات (Scopus)


Tourism and related organizations are dealing with crises either based on a specific crisis management plan, contingency planning, designed guideline, or ad hoc response. These organizations learn from crises in different ways, but no mechanisms have been explored to indicate how these organizations learn within the framework of Tourism Crisis Management (TCM). Among various reasons is limited systematic research that has been undertaken in this area. This study addresses this gap in our current knowledge by proposing a model for analyzing and developing organizational learning within the framework of TCM. The study shows the perceptions of 25 key players in Malaysia's tourism industry on the role of organizational learning in managing crises. The findings also revealed that organizational learning is subject to negligence and few key practitioners thinking about in-depth learning from the crisis management perspectives.

اللغة الأصليةEnglish
الصفحات (من إلى)627-648
عدد الصفحات22
دوريةJournal of Travel and Tourism Marketing
مستوى الصوت31
رقم الإصدار5
المعرِّفات الرقمية للأشياء
حالة النشرPublished - يوليو 2014
منشور خارجيًانعم

ASJC Scopus subject areas

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