TY - GEN
T1 - Leveraging organizational knowledge management through corporate portal
AU - Al-Busaidi, Kamla Ali
PY - 2011
Y1 - 2011
N2 - This pilot study examines the role of corporate portal on leveraging organizational knowledge management (acquisition, conversion, application and protection). It also explores the business processes benefits (such as efficiency, effectiveness and innovation) and employees benefits (such as learning, adaptability and satisfaction) that result from supporting organizational KM through corporate portal. The preliminary analysis of instructors' utilization of corporate portal in an academic institution shows that providing tools through corporate portals to support knowledge conversion enhances the effectiveness and efficiency of business processes and employees' learning, whereas providing tools to support knowledge applications enhances the effectiveness of organizational processes as well as employees' learning, adaptability and satisfaction. Thus, the analysis indicates that knowledge conversion impacts business processes more than employees, whereas the knowledge application impacts employees more than business processes. Offering tools to support knowledge protection also improves the effectiveness of organizational processes. However, the preliminary analysis shows that knowledge acquisition process has no impact on business processes or employees.
AB - This pilot study examines the role of corporate portal on leveraging organizational knowledge management (acquisition, conversion, application and protection). It also explores the business processes benefits (such as efficiency, effectiveness and innovation) and employees benefits (such as learning, adaptability and satisfaction) that result from supporting organizational KM through corporate portal. The preliminary analysis of instructors' utilization of corporate portal in an academic institution shows that providing tools through corporate portals to support knowledge conversion enhances the effectiveness and efficiency of business processes and employees' learning, whereas providing tools to support knowledge applications enhances the effectiveness of organizational processes as well as employees' learning, adaptability and satisfaction. Thus, the analysis indicates that knowledge conversion impacts business processes more than employees, whereas the knowledge application impacts employees more than business processes. Offering tools to support knowledge protection also improves the effectiveness of organizational processes. However, the preliminary analysis shows that knowledge acquisition process has no impact on business processes or employees.
KW - Corporate portal
KW - KM benefits
KW - KM processes
KW - Knowledge management
KW - Organizational knowledge management
KW - Portals
UR - http://www.scopus.com/inward/record.url?scp=79952976774&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79952976774&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-19032-2_30
DO - 10.1007/978-3-642-19032-2_30
M3 - Conference contribution
AN - SCOPUS:79952976774
SN - 9783642190315
T3 - Communications in Computer and Information Science
SP - 399
EP - 409
BT - Knowledge Discovery, Knowledge Engineering and Knowledge Management - First International Joint Conference, IC3K 2009, Revised Selected Papers
T2 - 1st International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2009
Y2 - 6 October 2009 through 8 October 2009
ER -