Evaluating relative value of customers via data envelopment analysis

Abdollah Noorizadeh, Mahdi Mahdiloo, Reza Farzipoor Saen

نتاج البحث: المساهمة في مجلةمقالمراجعة النظراء

12 اقتباسات (Scopus)

ملخص

Purpose: The purpose of this paper is to propose a data envelopment analysis (DEA) method for customers' evaluation. Design/methodology/approach: This paper introduces a variable return to scale (VRS) cross-efficiency (one of the DEA models) to evaluate customers. This new model can consider ratio values and give a complete ranking of customers. Findings: It is found that the proposed model can evaluate customers in a multi criteria context; does not demand weights from the decision maker; and can consider both the ratio and absolute numbers. An aggressive form of the VRS model is formulated to evaluate the peer-appraisal value of customers instead of self-appraisal. Originality/value: To the best of the authors' knowledge, there is no reference that uses cross-efficiency model with the ratio values for customers' evaluation.

اللغة الأصليةEnglish
الصفحات (من إلى)577-588
عدد الصفحات12
دوريةJournal of Business and Industrial Marketing
مستوى الصوت28
رقم الإصدار7
المعرِّفات الرقمية للأشياء
حالة النشرPublished - 2013

ASJC Scopus subject areas

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