TY - GEN
T1 - Business process reengineering using enterprise social network
AU - Al-Thuhli, Amjed
AU - Al-Badawi, Mohammed
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2018/8/27
Y1 - 2018/8/27
N2 - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.
AB - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.
KW - Business process reengineering
KW - Enterprise social network
KW - Simulation
UR - http://www.scopus.com/inward/record.url?scp=85053924452&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85053924452&partnerID=8YFLogxK
U2 - 10.1109/IEEEGCC.2017.8448038
DO - 10.1109/IEEEGCC.2017.8448038
M3 - Conference contribution
AN - SCOPUS:85053924452
SN - 9781538627563
T3 - 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
BT - 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
Y2 - 8 May 2017 through 11 May 2017
ER -