Leveraging ICT investments in financial institutions in Oman

Kamla Ali Al-Busaidi*, Saeed Al-Muharrami

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Growth in information and communications technologies (ICTs) has created numerous opportunities for financial sectors worldwide, whose institutions are pivotal in developing national financial markets as well as global economies and ensuring their economic performance. However, the financial sector continues to face challenges with adopting and using innovative ICT. Thus, the aim of this study was to assess ways to leverage and amplify the success of deploying ICT in Oman's financial organisations, by using a technology-organisation-environment model incorporating end-user factors, and the Delphi method to reach a consensus among top business and ICT managers in Oman's financial sector. Results indicate that technological and organisational factors have been the most critical, followed by end-user and environmental factors, in leveraging ICT in the financial sector. Accordingly, Omani policymakers should consider taking a similarly integrative perspective to successfully implement ICT in the country's highly interconnected financial sector.

Original languageEnglish
Pages (from-to)192-217
Number of pages26
JournalInternational Journal of Business Information Systems
Issue number2
Publication statusPublished - 2022


  • extended TOE
  • financial institutions
  • ICT
  • ICT
  • ICT in Oman
  • ICT success factors
  • information and communication technologies
  • information and communications technology
  • Oman
  • success factors
  • technology-organisation-environment
  • TOE
  • TOE model

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management of Technology and Innovation


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