Abstract
Purpose – The purpose of this study is to investigate the role of knowledge management (KM) practices on innovation performance. It also examines whether organisational creativity and organizational learning mediate the relationship between KM practices and innovation performance.
Design/methodology/approach – The study uses a quantitative method by surveying (n = 291) hotel employees from Malaysia using self-administered questionnaires. Data collected were analysed by using partial least squares structural equation modelling.
Findings – Findings reveal that KM positively impacts innovation performance among Malaysian hospitality workers. This study further reveals that organisational learning and organisational creativity significantly mediate the relationship between KM and innovation performance.
Design/methodology/approach – The study uses a quantitative method by surveying (n = 291) hotel employees from Malaysia using self-administered questionnaires. Data collected were analysed by using partial least squares structural equation modelling.
Findings – Findings reveal that KM positively impacts innovation performance among Malaysian hospitality workers. This study further reveals that organisational learning and organisational creativity significantly mediate the relationship between KM and innovation performance.
| Original language | English |
|---|---|
| Pages (from-to) | 662-681 |
| Journal | Global Knowledge, Memory and Communication |
| Volume | 73 |
| Issue number | 4/5 |
| DOIs | |
| Publication status | Published - May 13 2024 |
Keywords
- Organizational learning
- Innovation performance
- Hotel industry
- Knowledge management practices
- Organizational creativity